Kavan Zommers VP, Launch Ops Athelas-Commure

Transcript:

My name is Kavan Zommers. I am our VP of launch operations here at Athelas Commure. I oversee all of the new customer onboarding and implementation processes for our revenue cycle management platform and our electronic health record system as well. Ultimately, this engagement is composed of a couple of different prongs and one of the main ones is obviously the repeatable business motion that we have with their EHR rollout for their PT and therapy business. And then in tandem, in parallel with that, we have our rollout of their revenue cycle management company Slate. And with this engagement, not only is it about introducing efficiency and growth and scalability for Rock Valley themselves, but also how do we think about scaling their revenue cycle arm for all of the Slate customers as well. There's inherently an additional level of complexity that comes along with that. But it also gives us an opportunity to think about standardizing and packaging the entirety of our implementation and allowing them to grow their business at the rates that they are all forecasting.

The beauty of how our platform is structured is that ultimately there is efficiency that can be introduced from a scheduling perspective. So with their front office right now, everything happens in a very disparate fashion. It's across multiple different business entities. It's different teams that are supporting whereas it could be a very centralized process. So I think that's number one. That'll be something that right away we're able to introduce from day one. On the clinical side of the world, inherently when you combine the experience of our ambient scribe product with our EHR and our revenue cycle platform, you now have the opportunity to drive increasing efficiency with clinical documentation, less pajama time. And from a revenue cycle perspective, ultimately the compliance and the guardrails and the complexity of the rules that we're able to put in place allow for cleaner claims rates, first pass rates, initial denials rates, and puts us in a position to have increased time to cash.

Standardization is the word that I'd like to use. When you work with a business structure like Rock Valley has in place and when you think about business from the lens of how they think about business, they think of it from how I do from an implementation perspective, and that's how do we make sure that everything is packaged. How do we start from not scratch, how do we make sure that we have some progress that we can start from and how do we build from there and then take whatever learnings we have so that for future growth of the business they now have a package set of configurations and templates and rule sets? And they bring on new staff and there's a training package that they can roll out. They want to go to a new business that ultimately they want to partner with us and with their Slate side of the business as well. And now we have a, you know, reference materials book and a demo of our product that they can now roll out on a moment's notice. So success with this engagement to me is a very standardized approach to ongoing growth and scale for us and for them as a business.

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