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Sleep Lab of Las Cruces provides comprehensive diagnostic and therapeutic care for sleep disorders, including at-home and in-lab sleep studies, CPAP support, and education. Recently, they began expanding into mental health and weight management, with a growing vision to deliver whole-person care to their New Mexico community.
“With Athelas, we finally have the visibility we were missing. We’re making smarter decisions, tracking profitability by payer, and saw an increase in revenue per encounter in just a few months." - Abe Gonzalez, Practice Manager
Before Athelas: Little Visibility, Missed Opportunities
- Patient responsibility made up a growing share of revenue but was slow to collect
- Only $5.79 collected per month in patient payments under the previous billing setup
- Denial rate reached 6.4 percent in Q4 2024, limiting clean claim payouts
- Prior authorization denials affected nearly 26 percent of all claims
- A/R ratios were high, and secondary claims processing caused delays in payout
After Athelas: Clear Insights, Better Decisions, Higher Revenue
- Collected $117K in patient responsibility with a 79 percent payment rate
- Recovered $71K from 779 resubmitted rejections and denials
- Reduced denial and rejection rate to 3.2 percent, well below industry average
- Prior authorization denials dropped to 5 percent
- In-office collection workflows captured $7,664 in recent months
- CPT-level revenue increased, with top codes consistently performing above benchmark
- 96% of all claims have been reconciled, with faster submissions and 10-day average turnaround
- Site now notifies 100% of patients about balances and is using SmartPay tools to accelerate collections
“What sets Athelas apart is the relationship. It’s not just support—it’s strategy. Their team feels like an extension of ours.” - Abe Gonzalez, Practice Manager
If you’re ready to stop guessing and start growing like Sleep Lab of Las Cruces has, schedule a demo with Athelas, powered by Commure, today.
