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Challenge
Before Athelas
Like most independent physical therapy practices, The Physio Shop was fighting a two-front battle: clinicians burning evenings on documentation, and a revenue cycle team stretched thin on collections and claims processing. Any switch of core systems carries real risk: a drop in submitted claims, a spike in rejections, cash flow disruption at exactly the wrong moment. The team knew they needed to modernize, but they weren't willing to gamble on it.
Solution
After Athelas
- 1–2 hours/day saved per clinician on documentation
- Higher patient collections with less team time spent to collect them, within the first month
- No drop-off in claims and no spike in rejections during the transition
- Improved morale, better work-life balance, and more time with patients
Result
Key Improvements
Ambient AI cut documentation time by an average of one to two hours per clinician, per day. That translated into more time with patients, less administrative burden, and as the practice's leadership put it: more time at home.
"Our staff is exceptionally happy. They get to spend more time with their family. They get to spend more time with patients. They get to have less administrative burden and more patient care time."
— Jason Klein, PT, DPT
Collections improved in the first month
After switching to AIR, patient responsibility collections went up while the team's time to collect went down. The RCM team is now spending less effort to bring in more revenue.
The transition didn't cost them a step
The two biggest fears going into any RCM switch, a drop in submitted claims and a spike in rejections, never materialized. Time to process claims actually improved in month one.
The Bottom Line
Better clinical care and collections. Better lives outside the clinic, all from a single change.
"This is something that has improved the lives of our clinicians. This is something that has made our clinical care better. It's taken some of the administrative burden out of clinical practice and streamlined our ability to provide care to our patients. And honestly, it's done that while making it so there's less work for us to do outside of the clinic — so we get to spend more time with our families."
— Jason Klein, PT, DPT
Ready to give your clinicians their time back and get paid faster?
Schedule a demo today.
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