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Before Athelas
Raleigh Orthopaedic's clinical and administrative workflows were held together by disconnected tools that created more complexity than clarity. Their existing physical and occupational therapy EHR just didn't have the infrastructure needed to optimize workflows across a practice of their size and scope; the billing side wasn't keeping up either.
Challenges:
- Disjointed systems for documentation, scheduling, and billing
- Partial solutions that required manual intervention to bridge the gaps
- High volume of authorization-related claim denials requiring hands-on review
- Limited visibility into claim performance and denial trends
- Growing administrative burden on clinical and billing staff
- No unified platform connecting clinical care to financial performance
- Inability to scale operations without adding headcount
After Athelas
Raleigh Orthopaedic selected Athelas' full product suite: Athelas Air EHR, Ambient AI, and RCM, as the foundation for a complete operational overhaul. Rather than bolting AI onto outdated infrastructure, the practice chose to build on a platform intentionally designed for the future of healthcare.
Within weeks, Athelas deployed an AI tool that automatically reviews and sorts partially denied claims related to authorization issues, achieving 81.1% accuracy and dramatically reducing the manual workload on the billing team. Operational efficiency improved across the board, with site-related work items dropping by 81.5% in a single week. Revenue posted increased 15.3% week over week, reflecting stronger payment posting and meaningfully improved cash flow.
Key Improvements:
- 81.5% reduction in pending site-related work items week over week
- 15.3% increase in weekly revenue posted
- AI-powered authorization denial review achieving 81.1% accuracy
- Significantly reduced manual intervention from the billing team
- Real-time visibility into claim performance, denial trends, and automation rates
- Unified platform connecting patient intake, documentation, and RCM in one place
- More than 140 providers on a single, integrated system
- Faster, higher-quality clinical documentation with Ambient AI Scribing
- Simplified workflows across therapy services, freeing clinicians to focus on patient care
Athelas provides Raleigh Orthopaedic with the infrastructure to grow without growing complexity: connecting clinical care, administrative operations, and revenue performance in a single intelligent system.
"At Raleigh Orthopaedic, we were ready to move away from juggling disconnected systems and partial solutions that created more complexity than clarity. With Athelas, we see a true end-to-end platform that supports both clinical and administrative needs from patient intake through RCM seamlessly in one place. Rather than bolting AI onto outdated tools, we want to build on a foundation intentionally designed for the future of healthcare."
— Ross Rigdon, Chief Operating Officer, Raleigh Orthopaedic
Their results reflect what's possible when technology is built for the way modern orthopaedic practices actually work, not adapted from something that wasn't. By unifying Ambient AI, EHR, and Revenue Cycle Management into one platform, Athelas helped one of North Carolina's most respected practices eliminate administrative drag, recover revenue faster, and put more time back in the hands of the clinicians who need it most.
Ready to see similar results in your practice? Schedule a demo with Athelas, powered by Commure, today
