Springville Dermatology and Diagnostics, a multi-location specialty practice in Utah, recently shared highlights from their partnership with Athelas to streamline operations and maximize collections.
After switching to Athelas, Springville experienced a measurable transformation in revenue cycle performance, documentation, and patient collections—achieving a denial and rejection rate of just 2.2%, well below the 5–10% industry standard.
Before Athelas: Manual Workflows and Delays
Prior to joining Athelas, Springville struggled with delayed reimbursements and burdensome workflows. Within the first few months of working with Athelas, revenue cycle improvements became evident:
- Claims submission speed improved: Time from date of service to submission now averages 10 days—matching Athelas benchmarks.
- Denials were slashed: With a proprietary rules engine running 34 active automations, Springville maintained a 2.2% denial/rejection rate, with just 1.0% attributed to Athelas.
- Underpayment risk minimized: Payouts from top payers generally aligned with contracted rates, with estimated missed revenue of only ~$3,100 across three months.
"The willingness of Athelas to quickly resolve interface issues is extraordinary." — Trent Wride, C.E.O.
After Athelas: Smart Collections with a Human Touch
Springville’s patient responsibility collections have also soared, thanks in part to SmartPay technology and in-office workflows powered by Athelas:
- 90% of patient responsibility successfully collected
- $50K+ collected in-office in recent months, boosted by an internal front desk incentive program
- Bulk auto-charging of saved cards and decline reporting built into SmartPay
While Athelas handles digital collection flows, Springville's proactive front desk team plays a crucial role in capturing balances live—proving that great tech and strong process design work hand-in-hand.
"The human interaction component of Athelas is unmatched." — Trent Wride, C.E.O.
With advanced reporting tools and custom analytics, Springville's leaders now have real-time insight into every aspect of financial performance.
From real-time rules-based edits to recovery automation for $48,000+ in recent denials, Athelas ensures that no revenue is left behind for Springville—and that the team remains at the forefront of operational excellence.
"Athelas will improve your bottom line...Period!" — Trent Wride, C.E.O.
Want to see how Athelas, powered by Commure, can do the same for your practice? Schedule a demo today.
