How Meier & Marsh PT Recovered $397K with Athelas, Powered by Commure

​​Wade Meier and Troy Marsh have spent the past two decades caring for communities across Utah at their four physical therapy practices. At Meier & Marsh Professional Therapies, their personal approach and specialty expertise have helped patients of all ages get the care they deserve and get back to doing what they love.

After several months searching for the right billing partner and evaluating vendors, they decided to move forward with Athelas RCM due to its data-rich dashboard, superior customer support response times, and ability to build customized solutions and workflows.

"All the great work you're doing is helping, not only the industry offset those Medicare cuts, but it's also helping physical therapists survive and and just stay afloat." – Wade Meier, Co-Founder

Before Athelas: Poor Patient Billing

• A quarter of patients were never notified about their open balances
• First pass rate was only 83%, leading to extra work
• Patient responsibility collections were inconsistent and often missed
• Denials were left unworked, with over $100K in exposure
• Insurance collections dropped as procedure mix shifted month-to-month
• Coding and prior authorization errors created recurring claim issues

After Athelas: Data Drives Revenue

• $4.77 collected per encounter in patient payments (5x higher than before)
• Established a 93% collection rate (33% above benchmark)
• 1.2% total denial + rejection rate, well below the 5–10% industry standard
• 96% first-pass claim rate and 99% submission-to-closure rate
• Rules engine now running 22 site-specific automations, impacting 6,000+ claims
• CPT-level revenue up across 4 of 5 top procedures
• SmartPay features (bulk auto-charge, decline tracking) improving aging A/R
• 3-day average from date of service to submission (7 days better than benchmark)

“It's been great, for a long time now.” – Troy Marsh, Co-Founder

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Ready to streamline operations and unlock hidden revenue like Meier & Marsh? Schedule a demo with Athelas, powered by Commure, today.