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About Lattimore Physical Therapy
Lattimore Physical Therapy & Sports Rehabilitation Network is one of the largest privately owned PT providers in New York State, with 35 clinics and a reputation for exceptional, patient-centered care. As the organization expanded, it became clear that traditional operational tools couldn’t keep up with the pace of growth.
Before Athelas
Lattimore’s clinical and financial systems were siloed and labor-intensive. The team relied on multiple tools for EHR, billing, and reporting, each with its own limitations and manual processes.
Challenges included:
- Disjointed systems for charting, documentation, and billing
- 35-day claim cycle with no real way to track claims and denials
- Excessive patient billing calls and questions
- High denial rates and delayed reimbursements
- Limited visibility into claim performance and financial health
- Growing administrative burden
- Minimal automation, resulting in arduous manual claim work
- Inability to make business decisions based on data
After Athelas
Lattimore started their journey with Athelas’ revenue cycle management (RCM) services. They experienced extraordinary results, reducing billing resources by 56%, cutting denial rates by 50%, and lowering the percentage of claims requiring manual intervention by over 75%.
In spite of this early success, the leadership team knew that true scalability would require full platform integration, not just incremental fixes.
To support system-wide growth, Lattimore deployed Athelas Air, a fully unified platform combining EHR, RCM, AI-powered ambient documentation, and real-time performance dashboards. With Athelas Air, Lattimore eliminated disconnected tools and joined clinical care directly with financial and time-saving outcomes.
Key improvements:
- Less complaints, higher patient satisfaction
- Significantly increased collection rates
- 10- to 14-day claim cycle and subsequent improved cashflow
- 98% of claims paid out-the-door
- 95% first-pass rate
- Real-time insights into denial trends, claim success, and automation rates
- Consistent, scalable workflows across all 35 locations
- At-a-glance breakdown of all answers to patient questions on one screen
- Reduced patient insurance verification times
- Faster and higher quality patient information notes with Scribe
- Accessible claim data for optimal internal processes
- Simplified communication between back and front offices
- Quicker intake and check-in processes
Athelas Air empowered Lattimore with the infrastructure to grow efficiently while maintaining their high standard of care, all within a single, intelligent system.
“We had such success with Athelas’ RCM platform that when Athelas Air was introduced to us, it was a no-brainer. Athelas’ technology capabilities are unmatched.
With Athelas Air, we’re not just upgrading our EHR — we’re transforming how we operate. The system gives us real-time visibility into both clinical and financial performance, helping us streamline workflows, reduce costs, and unlock new revenue opportunities across all 35 locations.” — Tim Anne, CEO, Lattimore Physical Therapy
Athelas Air isn’t just an EHR — it’s a true operations platform, purpose-built for scalable, margin-conscious healthcare.
By embedding automation and revenue intelligence directly into daily workflows, Athelas empowers fast-growing practices like Lattimore to eliminate unnecessary tools, gain full visibility across locations, heavily reduce administrative drag, and improve margins without sacrificing superb care.
Lattimore’s transformation proves what’s possible when technology works for your practice, not the other way around.
“We all became physical therapists to try to help people. Now we get to take more of the time that we were spending documenting and put it back in with our patients, or just get the time back ourselves.” — Tyler Smola, PT & Clinical Director, Lattimore Physical Therapy
Ready to see similar results in your practice? Schedule a demo with Athelas, powered by Commure, today.
