South Valley ENT, a multi-provider specialty clinic in Utah, partnered with Athelas, powered by Commure, to bring greater efficiency, visibility, and control to their business operations. After years of relying on a traditional billing partner, South Valley ENT sought a solution that could not only support clinical needs but also provide robust tools to strengthen revenue performance and operational oversight.
Their experience with Athelas, powered by Commure, has exceeded expectations.
Before Athelas: Delayed Collections Limiting Growth
- Delayed collections and limited reporting on claim or A/R status
- Minimal control over coding, denials, and front desk collections
- Legacy billing partner lacked transparency and performance tools
- Bottlenecks in identifying provider-specific revenue opportunities
After Athelas: Operational Efficiency from Day 1
With over 22,000 claims reconciled and a clean claim rate climbing toward industry bests, South Valley ENT’s partnership with Athelas has helped the clinic drive growth without compromise. Their goals were clear: eliminate delays, gain clarity on collections, and ensure the business side of the practice could operate as smoothly as the clinical side.
Since launching with Athelas, South Valley ENT has seen:
- $3M+ in patient responsibility collected
- $500K+ recovered from rejections and denials
- 90%+ patient responsibility collection rate
- 2% rejection and denial rate—well below the industry average
Patient collections used to be a pain point—but not anymore. South Valley ENT has collected nearly $3M in patient responsibility, thanks to a combination of in-office workflows and Athelas’ SmartPay tools:
- Bulk auto-charging of saved credit cards
- Decline tracking and follow-up tools
- Front desk collection optimization
Athelas's benchmark-beating 92% notification rate and 89% collection rate highlight how well the clinic has implemented these systems.
Interested in seeing how Athelas, powered by Commure, can help your clinic grow? Schedule a demo today and discover how our unified RCM platform powers better decisions and faster revenue.
