Men’s Health Boston is a premier men’s health and urology clinic led by Harvard faculty and physicians, offering specialized care in andrology, endocrinology, sexual health, and preventive medicine. With a mission to provide cutting-edge care and outstanding patient experience, they needed an RCM partner who could match that same standard of operational excellence.
Enter Athelas, powered by Commure.
“We lean on Athelas to help us capture payment for every little thing—and to guide us in what’s next.” – Dr. Evan Appelbaum
Before Athelas: Revenue Underperformance
Men’s Health Boston had a billing process that was leaving money on the table. Critical codes like high-value J-codes had stopped being billed entirely — without anyone noticing. Within weeks of onboarding, the Athelas team identified this issue, flagged it, and ensured those claims resumed—resulting in a meaningful revenue boost.
“You’re doing better billing than our previous billers,” the site said after just a few months.
After Athelas: Year-Over-Year Gains & Actionable Reporting
Impressed by the improvements, the site requested a full year-over-year analysis to quantify performance from 2023 to 2024.
- +$6 increase in revenue per encounter
- +$57,000 in monthly revenue, driven by stronger coding and more encounters
- Self-pay collections were also up thanks to improved workflows and patient engagement tools
These gains came from a combination of meticulous billing, more effective collections processes, and greater insight into key metrics—all enabled by the Athelas platform.
With Athelas, the team at Men’s Health Boston now has real-time access to reporting and analytics that drive better decisions:
- Track per-visit income by provider or location
- Monitor self-pay collection trends
- Flag underperforming CPTs or payer issues
- Easily request customized reports from their Athelas account manager
Instead of vague dashboards or incomplete exports, the clinic gets clear insights and recommendations that drive results.
Men’s Health Boston values the high-touch support from Athelas, and the feeling is mutual.
- Questions get answered quickly
- Requests for custom reports or support don’t sit in a queue
- Strategic check-ins help uncover missed opportunities or workflow improvements
If you're looking for a smarter, more accountable RCM solution, schedule a demo with Athelas, powered by Commure, today.
