About Korean Community Services

Korean Community Services (KCS) is a Federally Qualified Health Center (FQHC) and multi-site provider of behavioral health and medical care in California. KCS partnered with Athelas to modernize its revenue operations and to support sustainable growth.

With no real-time access to information, staff were forced to manually run reports and stitch them together. Clunky processes and outdated workflows slowed their billing operations and hid revenue opportunities. 

Facing a complex payer mix and thousands of encounters each month, KCS needed automation, visibility, and a partner capable of scaling alongside them.

‍Before Athelas

• Frequent claim rejections and denials consumed valuable staff time
• Fragmented reporting limited financial insight and decision-making
• Patient collections trailed industry benchmarks
• Billing staff spent hundreds of hours monthly on repetitive tasks

After Athelas

KCS transformed its revenue cycle, boosted efficiency, and unlocked new returns:

• 4,500+ denials resubmitted in 60 days
• 12% increase in average collected per claim
• 1,200+ hours saved monthly
• Financial and operational transparency via real-time dashboards

Since switching to Athelas, KCS has seen dramatic improvements in revenue performance, staff efficiency, and scalability.

Athelas’s configurable rules engine plays a critical role in helping the KCS team submit clean, payer-compliant claims at scale. From payer trends to missed patient balances, they now have full visibility into the metrics that matter most. 

No more time-consuming denials and slow collections. Today, with proactive automation and a dedicated recovery team, they resolve claims faster, capture more revenue, and scale with confidence — no additional back-office staff required.

“Working with the Athelas team has been great. We are all learning and hopefully will be ready for whatever the future brings.” – Kay Ahn, MA, Chief Operating Officer

See how Athelas can transform your operations by increasing revenue, improving claim efficiency, and saving valuable staff time. Schedule a demo with Athelas, powered by Commure, today.

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