About Endeavor Health
Endeavor Health is a concierge medical practice built on the belief that patients deserve more than a rushed appointment and a stack of paperwork. With over 25 years of clinical experience, the physician behind Endeavor Health has spent the last eight years refining a model of care where efficiency and personalization are not trade-offs but expectations. As the practice grew, so did the complexity of managing its revenue cycle — and the limitations of its existing billing partners became impossible to ignore.
Before Athelas
Endeavor Health had tried more than one billing solution. Athena's billing services and a private medical billing company both provided basic support, but neither delivered the transparency, responsiveness, or measurable performance improvement the practice needed. Claim status was opaque. Denial trends were hard to track. And a denial rate that had climbed to approximately 30% was quietly draining cash flow and consuming time that should have been spent on patients.
Challenges:
No real visibility into claim status, denials, or billing performance
A 30% claim denial rate with limited tools to diagnose or address it
Lack of responsiveness from existing billing partners
Manual, reactive processes for managing denied claims
Administrative burden pulling focus away from patient care
Inability to track billing performance in real time
After Athelas
Endeavor Health came to Athelas while searching for a billing partner that could offer something the others hadn't: genuine transparency and measurable results. What followed was one of the most dramatic turnarounds in the practice's history.
The denial rate dropped from approximately 30% to around 1%. Not gradually. Transformationally. The billing workflow streamlined in ways that freed the team to stop chasing claims and start focusing on care. Real-time visibility into the revenue cycle made it possible to identify and resolve issues before they compounded. And for the first time, the practice had a billing partner that communicated clearly, responded quickly, and delivered outcomes that showed up in the numbers.
Key Improvements:
Denial rate reduced from approximately 30% to around 1%
Dramatically improved cash flow and administrative efficiency
Real-time visibility into claims, denials, and billing performance
Faster issue resolution before problems escalate
Significantly reduced time spent managing billing issues
More time and attention available for patient care
A responsive, accountable billing partner for the first time
Athelas gave Endeavor Health something its previous billing partners never could: the confidence that the revenue cycle was being handled with the same standard of care the practice brings to every patient encounter.
"As physicians, our focus should be on our patients — not on chasing claims or wondering what is happening with our billing. Athelas has brought a level of transparency and accountability that we simply did not have before. Reducing our claim denial rate from approximately 30% to around 1% has been transformational for our practice. More importantly, it has allowed our team to spend less time managing billing issues and more time doing what matters most — providing exceptional care for our patients."
– Dr. David Targan, Endeavor Health
Endeavor Health's results are a reminder that the right billing partner does more than process claims. It changes how a practice operates — and how a physician spends their day. By bringing transparency, accountability, and measurable financial results to a practice that had settled for less, Athelas helped Endeavor Health get back to what it was built for.
Ready to see similar results in your practice? Schedule a demo with Athelas, powered by Commure, today.
