Dr. Arthur Ting is one of the most respected orthopedic surgeons on the West Coast, known for treating elite athletes and industrial workers alike. But behind the scenes, his high-performance care was being held back by outdated billing systems, manual paperwork, and disconnected documentation workflows.
That changed when Dr. Ting partnered with Athelas, powered by Commure.
Before Athelas: Low Visibility on High-Dollar Claims
For an orthopedic practice handling complex, high-value procedures, billing errors and claim delays were costing serious money. The practice had:
- Manual, error-prone documentation
- Paper-based EOBs cluttering the office
- Little visibility into self-pay revenue
- Limited support from their previous RCM vendor
“For an orthopedic practice where we’re doing a lot of high-dollar claims, if we’re not making money—we can’t help patients.” — Brandon Heywood, Office Manager
After Athelas: 80% Revenue Growth
With Athelas RCM and Ambient AI, Dr. Ting's practice made a complete operational turnaround:
- +80% year-over-year revenue growth
- First-pass claim rate at 80%
- 92% total collection rate
- 15 minutes saved per patient appointment
- Paper-based processes fully digitized
Most importantly, Athelas helped eliminate manual errors, reduce denials, and centralize billing and documentation into one modern, AI-powered platform—without a dip in collections during onboarding.
“The transition was seamless, and the results were immediate,” Brandon said.
Game-Changing AI for Clinical Documentation
Instead of training medical assistants to take notes—and risking inconsistency—Dr. Ting deployed Athelas Ambient AI across his practice:
- Captures every patient encounter, surgery, and consult automatically
- Filters out irrelevant chatter, capturing only the medical essentials
- Delivers structured, accurate notes that are ready instantly
Now, documentation happens in real-time without sacrificing physician attention or increasing staff burden. Notes that used to take 15+ minutes are now done instantly, and Dr. Ting even uses the system in the OR.
“We’d have to train medical assistants to guess what Dr. Ting wanted. Now with Athelas, it’s awesome every time.”
Better Tools, Better Outcomes
With Athelas, Dr. Ting’s team gained more than revenue—they gained relief from the administrative grind. From prior auths to denial appeals to reporting, everything now flows through a single, intelligent platform.
The result? More time for patients. Less stress for staff. And a business that’s thriving—not just surviving.
Want to modernize your practice like Dr. Ting did? Schedule a demo with Athelas, powered by Commure, today.
