Implementing ambient AI and RCM automation in your specialty practice—like cardiology, orthopedics, or oncology—can transform how you handle documentation, coding, and billing. But to know if it's delivering real value, you need to track the right KPIs. These metrics help you measure efficiency gains, revenue improvements, and smoother operations, ensuring your investment pays off.

As a practice leader, focus on these seven essential KPIs. They provide clear benchmarks before and after implementation, so you can spot wins early and tweak as needed.

1. Claim Denial Rate

This measures the percentage of submitted claims rejected by payers. High denials often stem from coding errors or incomplete documentation in complex specialty cases.

Why track it? Ambient AI generates accurate CPT/ICD-10 codes from real-time visit conversations, reducing errors at the source.

Target improvement: Aim for a 20-30% drop within 3-6 months. Monitor monthly to catch patterns and refine AI prompts.

2. Days in Accounts Receivable (A/R)

Average days from service to payment receipt—key for cash flow in procedure-heavy specialties.

Why track it? Automation speeds up claim submission and follow-ups with instant eligibility checks and clean claims.

Target improvement: Reduce from 45+ days to under 30. Track aging buckets (30/60/90 days) to prioritize collections.

3. Documentation Time per Encounter

Time providers spend on notes and coding after visits.

Why track it? Ambient AI listens passively and auto-generates tailored notes, freeing up hours for more patients.

Target improvement: Cut by 50-70% (e.g., from 10-15 minutes to 2-3). Time a sample of encounters pre- and post-implementation.

4. Charge Capture Rate

Percentage of billable services actually captured and coded.

Why track it? AI ensures nothing slips through by pulling details directly from discussions, boosting revenue in high-value specialties.

Target improvement: Increase to 95%+ from typical 80-85%. Compare monthly reports across providers.

5. Provider Satisfaction Score

Feedback on ease of use, time savings, and note quality (via quick surveys).

Why track it? Happy providers stick with the tech and deliver better care. Ambient AI adapts to individual styles for seamless adoption.

Target improvement: Boost Net Promoter Score (NPS) to 70+ within 90 days. Survey bi-weekly during rollout.

6. Revenue per Encounter or wRVU

Average revenue generated per patient visit or work Relative Value Unit.

Why track it? Better coding accuracy uncovers underbilled services, directly lifting collections without seeing more patients.

Target improvement: 10-15% uplift in 6 months. Segment by specialty procedure to identify top performers.

7. Cost per Claim Processed

Total RCM staffing and overhead costs divided by claims volume.

Why track it? Automation handles routine tasks, lowering manual labor needs while maintaining accuracy.

Target improvement: Reduce by 20-40%. Factor in staff hours saved and compare pre/post data quarterly.

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Tracking these KPIs keeps your ambient AI and RCM implementation on track, proving ROI to your team and stakeholders. Start with a 30-day baseline, then review progress monthly. Athelas makes it easy with built-in dashboards that surface these metrics automatically.

Ready to see these numbers move in your practice? Book a demo to explore how our ambient AI platform delivers measurable results for specialty leaders.