Today’s healthcare organizations know that low patient engagement and adherence can cost them in two ways:
- Patient outcomes - patients take less ownership of their health. Disengaged patients are less likely to ask questions of their doctors, keep careful track of their health, and follow through with treatment plans.
- Revenue - patients are less likely to return to your practice and services. Disengaged patients are more likely not to show up to their appointments. According to Luma Health, a 3-provider practice loses $450k/year from no-show appointments.
Athelas Supercharges Patient Engagement
Athelas understands the cost of disengagement and has developed an end-to-end engagement platform to manage chronically ill patients at scale - boasting the highest NPS scores, activation rates, and adherence rates in its category.
A) NPS Score: 62/100
Below is a graph showing NPS scores across across different industries and healthcare organizations. Healthcare has traditionally low satisfaction, with an industry average of 27. In contrast, Athelas’ NPS is among the highest in the healthcare industry, and even rivals the scores of the world‘s most beloved brands like Apple and Netflix.
B) 120 Day First-Test Rate: 81%
Athelas delivers a best-in-class onboarding rate. 120 days after launching an RPM program, 81% of patients who were shipped a device had begun testing. With several highly effective engagement strategies, Athelas maximizes the roll-out of RPM to your patient population.
Athelas has homed-in on several world-class approaches to drive onboarding, including:
- Co-branded landing pages
- Automated onboarding text messages
- Postcards
- Hand-written notes
Athelas also provides a dedicated deployment team focused on reaching out to patients to maximize your site’s onboarding rate. No other RPM company delivers a truly comprehensive multi-channel onboarding process.
C) 6-month testing adherence rate: 80%
Athelas maintains the industry’s highest adherence rates for RPM, with an average 80% testing adherence rate over 6 months.
This is accomplished with an integrated suite of engagement tools, including:
- Patient iOS and Android apps
- Automated reminders sent directly to patients’ phones.
- Direct communication from Athelas clinical staff
- Condition-specific patient education (e.g., nutritionist for weight scales)
- Live support for patients who have issues with their devices
The Bottom Line
Athelas has the market’s most comprehensive and effective digital engagement and adherence approach.
Bring Athelas into your health organization today. Talk to one of our experts here.
