A Swift Recovery: How a Practice Overcame the Change Healthcare Cyberattack with Athelas’s 7-Day Launch Solution

A Swift Recovery: How a Practice Overcame the Change Healthcare Cyberattack with Athelas’s 7-Day Launch Solution

Athelas Team
Athelas Team
March 6, 2024

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In the healthcare sector, the recent cyberattack on Change Healthcare spotlighted the vulnerabilities in critical IT infrastructure. An urgent care practice, renowned for a decade of top-tier care, faced unprecedented disruption when this cyberattack halted their claims submission process, threatening their financial stability and patient care. Due to this incident, the practice had 1,310 claims tied up - adding up to $523K in billed amount.

Challenge Unfolds

The cyberattack left the practice in a bind, unable to process insurance claims, jeopardizing cash flow and eroding trust with patients and payers. An urgent solution was needed to navigate the crisis and restore operational continuity.

7-Day Turnaround with Athelas

Partnering with Athelas, the practice witnessed a swift and effective response. Within seven days, Athelas's Revenue Cycle Management (RCM) system was fully operational, ensuring a seamless transition and immediate claim processing capability. The 7-day solution to counter the cyberattack's disruptions employed clearinghouse redundancy and multiple submission channels—APIs, faxes, and mail—to ensure claims were submitted uninterrupted.

Seamlessly integrating with the practice's existing EHR system, Athelas submitted 1,310 claims in the past three days, stalled since February 21 due to the cyberattack.

Immediate Impact and Beyond

Athelas's RCM system quickly unblocked cash flow and stabilized operations. Moreover, Athelas's transparent reporting tools offered deep insights into billing processes, enabling informed decision-making and operational optimization.

Athelas's tailored solutions not only addressed the immediate challenge but also fortified the practice's resilience and strength, underscoring the value of a reliable and innovative RCM partner in times of crisis.