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Hillside Foot and Ankle is a comprehensive podiatry group serving Middletown, Pennsylvania. From routine checkups to custom-fitted orthotics, they operate a full-service office that diagnoses and treats a wide variety of foot and ankle conditions.
Hillside wanted to focus on offering excellent patient care, but was grappling with poor visibility into uncollected payments, a high denial rate, and flagging momentum. They turned to Athelas to combine innovative technology with their own expertise to maximize revenue potential–and elevate their financial performance beyond traditional RCM boundaries.
Athelas tailored its platform to Hillside’s unique structure, which operates as four distinct business entities. Each is billed separately using customized rules. Athelas delivers detailed, individualized reporting through Gross Billing Reports, offering full visibility into the financial performance of each entity.
Before Athelas
- Forced to focus on standard procedures
- Plateaued at $100k/month in collections on office visits
- Lack of ability to scale & grow the clinic
- Missing financial visibility
- Inconsistent month-over-month revenue
After Athelas
- 80% denial rate reduction
- $1m+ recovered denials
- Real-time visibility into all payment data
- 85.3% of patient responsibility collected
- Ability to properly reimburse for more complex procedures
- Configured and optimized Q code submissions for a $300k/month increase in collections
- Increase in paid amount for all top procedures
- 98.7% of claims reconciled + fully posted within 30 days of submission
- Average insurance paid per encounter increase
Today, Hillside Foot & Ankle operates with clarity, control, and confidence—backed by live financial visibility, significantly reduced denials, and a sustainable path for growth. With Athelas as an integrated partner, their team has unlocked new revenue streams and efficient billing operations. Athelas isn’t just a vendor—they’re a vital extension of the Hillside team, invested in their success every step of the way.
Want to make billing simple and spend more time on actual care? Schedule a demo with Athelas, powered by Commure, today.